The Top 10 Ways MHC Meets Drivers' Needs

MHC began in 1975 with one location in Springfield, Missouri, based on a simple but solid value system: take care of the customer better than anyone else and value employees. Today, the philosophy has remained the same but services and locations continue to grow to meet customers’ needs.

As driver turnover continues to fluctuate, we’ve gathered the top 10 things MHC does to help increase driver satisfaction:

1. 24/7 in Major Markets with Extended Hours at All Locations: At MHC, we know time is money and that no one can afford to waste it. That is why we are open 7 days a week 24 hours a day and have extended hours at all locations.
2. Mobile App for iPhone and Android: The intuitive and user-friendly application allows customers to find the closest MHC location to their current location, or final destination. Listings include contact information, hours of operations and available services. An interactive map of locations across the country is also available.
3. Largest Diverse Selection & Availability of All Makes Parts: Each MHC dealer stocks a large inventory of all makes parts, from small pieces to major components, including rebuilt parts and exchange units. Every location is linked within our network and all major OEM regional distribution centers, enabling us to get hard-to-find quality parts quickly.
4. All Makes and Models Service: Scheduled and unscheduled service is available 24 hours a day at more than 1,170 service bays throughout our dealership network. Our more than 1,250 Factory Certified Technicians for PACCAR, Cummins and CAT engines and Eaton and Dana components coupled with our extensive parts inventory ensures work is completed on schedule.
5. RoadPulse: MHC has put control back into your hands with RoadPulse. MHC’s proprietary online system provides real-time visibility to truck repairs from scheduling to invoicing. Available 7 days a week, 24 hours a day, RoadPulse allows users to schedule a truck for service, view step-by-step service updates, approve repairs and submit purchase orders. In addition, RoadPulse will send real-time notifications via email or text message to keep drivers informed on the status and completion of repairs.
6. Mobile Service: Drivers can’t always predict when or where a breakdown will occur, so let MHC come to you. With over 70 trucks in the MHC mobile service fleet, there’s a good chance one in your area is ready to provide bumper to bumper service on all makes and models. There is no job too big or too small.
7. Driver’s Lounge: Unexpected downtime can cause undue stress for any driver. Driver lounges at MHC are clean and comfortable. Some locations include private telephone booths, flat screen tvs, showers, separate sleeping rooms and laundry facilities.
8. Continued Expansion: Whether it is more parking spaces, service bays or increased storage room in the parts warehouse, MHC continues to open new locations and create larger, more accommodating facilities.
9. Private Label RoadForce: Created by MHC to offer best-in-class products at an affordable price, RoadForce all makes parts are available at every location throughout the MHC network. Each part undergoes a rigorous testing process to guarantee safety and performance on the road and is backed by an industry leading warranty and the RoadForce dealer support team.
10. Factory Certified Technicians for PACCAR, Cummins and CAT engines and Eaton and Dana Components: Our nearly 1,300 certified technicians are experts in all areas of medium and heavy duty truck repair and maintenance. To stay current on new advances in technology, our ASE-certified technicians regularly attend training classes provided by manufacturers.