LEAWOOD, Kan., Feb. 23, 2017 — MHC’s Kansas City region received Kenworth’s PACCAR MX Engine Dealer of the Year award for the United States and Canada during the Kenworth Dealer Meeting. MHC has earned the award four times since the award’s inception in 2011.
To win, dealerships must excel at providing outstanding customer service to PACCAR MX customers through trained technicians and sales personnel, as well as extended night and weekend hours of operation. Other considerations include MX parts inventory, customer satisfaction surveys and quick turnaround time on engine repairs.
“The number of PACCAR MX engines running throughout the Midwest continues to increase,” MHC Regional Vice President and General Manager Steve Mayhew said. “We are fully prepared to meet the demand and exceed customers’ expectations, offering superior customer service, convenient locations and extended and around-the-clock hours across our region. We are dedicated to helping customers realize the true value of the PACCAR MX engine.”
The award recognizes the Kenworth dealer that effectively communicated the PACCAR MX engine’s many benefits by selling 575 MX-powered units in 2016. The Kansas City region has 46 technicians that are fully trained on the PACCAR MX engine, and according to Kenworth, has shown commitment to provide customers prompt service, no matter the hour of day or night.
“We continue to have great success with the PACCAR MX due to its outstanding fuel economy and performance, as well as our employees’ superior sales expertise and aftermarket support,” Mayhew said. “It is a great honor to receive this award for the fourth time, commemorating our employees’ dedication to the PACCAR product while offering MHC’s renowned Whatever It Takes® support.”
The award encompasses MHC Kenworth – Kansas City locations in Columbia, Kansas City and St. Joseph, Mo., and Olathe and Topeka, Kan. The Kansas City region also received Kenworth’s Gold Award this year.
Located across 16 states, MHC is a network of over 100 locations, including 68 heavy and medium duty truck dealers, 34 MHC Truck Leasing locations, four Carrier Transicold locations, a TRP All-Makes Parts & Service store and a wholly-owned finance company, MHC Financial Services. MHC features Kenworth, Hino, Ford, Volvo and Isuzu trucks. Through its formal quality program, MHC delivers excellent service to its customers and maintains ISO 9001 certification.
To learn more about MHC's locations, services and standards, please visit MHC.com or call (888) MHC-TRUCK.